Refund Policy
Draft for review — not yet adopted. Agreements require a completed private schedule and signatures before use.
1. Scope and current status
Current supported enrollments are free or test access, with paid billing disabled. Access supplied without payment has no purchase amount to refund. A displayed profile price is not proof of a charge.
This draft describes the proposed approach for future paid offerings. It does not establish that a refund-processing service is operational. Actual request and payment-processing instructions must be provided before paid sales begin. If a charge appears, the statement or receipt should be used to identify the seller and transaction.
2. Mandatory rights
Nothing in this policy limits mandatory rights relating to unauthorized payments, defective or unavailable service, misleading descriptions, cancellation, withdrawal, or other statutory remedies. A no-refund statement cannot override those protections.
Immediate access or use of digital content does not automatically waive a cooling-off or withdrawal right. Any exception must satisfy the applicable disclosure and consent requirements. The rules for the customer’s location and the type of purchase must be addressed before sale.
3. Refund eligibility
Duplicate payments, unauthorized charges, charges after effective cancellation, failure to activate paid access, and material failure to deliver the purchased service must be investigated and corrected as required. A permanently removed clone or undelivered paid period may require a full or proportionate refund. Proportions must use the actual payment and undelivered period, not a nominal profile price.
Subject to mandatory rights and any additional benefit expressly offered at purchase, ordinary change of mind, unused access, or dissatisfaction with an otherwise accurately described AI interaction does not by itself qualify for a voluntary refund. This does not excuse misleading claims, a material mismatch with the purchased offer, or failure to provide the service. A discretionary exception does not reduce anyone’s legal rights.
4. Requests and review
A paid offering must provide an accessible refund-request route and an alternative for customers unable to sign in. A request should include the account identifier, transaction reference, amount, date, and a brief explanation, with any relevant cancellation or error reference. Necessary additional evidence must be proportionate.
Do not include passwords, full card details, identity documents, or unnecessary conversation history. A clone’s reply is not a refund decision. Review must consider the actual purchase, payment record, delivery, applicable law, and payment arrangement. No internal request window shortens statutory rights or deadlines.
5. Decisions and payment handling
The customer must receive a decision identifying the transaction, outcome, approved amount if any, and effect on access. Approved refunds should return through the original payment method where supported; any alternative must be lawful and agreed. Store credit must not replace a cash refund that is legally due without the customer’s agreement.
Processing estimates must reflect the actual provider and payment method when paid billing launches. Bank or processor timing does not excuse missing a mandatory deadline. Kamino must track approved refunds and investigate failed processing. This draft promises no unverified processing time.
6. Cancellation, access, and disputes
Requesting a refund does not automatically stop renewals unless cancellation is also requested or the service can no longer be supplied. A customer may request both together. Cancellation alone does not establish refund eligibility. A full refund normally ends the corresponding paid entitlement; a partial refund’s effect must be explained without removing unrelated purchases.
Customers may seek review of a decision using the official transaction-support route supplied for the paid offering. They may also contact their payment provider, regulator, or pursue available legal remedies without exhausting an internal process first. Duplicate recoveries may be reconciled from actual transaction records; raising a legitimate dispute does not itself waive any rights.