Support and Contact
Draft — legal operator, effective date, and contact details pending completion.
Effective date: [EFFECTIVE DATE].
Legal operator: [LEGAL OPERATOR NAME — individual or formed entity]. Formation jurisdiction, if applicable: [STATE / COUNTRY]. Business correspondence address: [BUSINESS MAILING ADDRESS].
Operator and contact details
General support: [SUPPORT EMAIL / CONTACT URL]. Privacy requests: [PRIVACY EMAIL / CONTACT URL]. Content, safety, and identity-rights reports: [CONTENT REPORTING EMAIL / CONTACT URL]. Verification submissions: [SECURE DOCUMENT SUBMISSION CONTACT / URL]. Appeals: [APPEALS EMAIL / CONTACT URL].
Support hours and time zone: [SUPPORT HOURS / TIME ZONE]. These contact fields are pending completion. They are not working email addresses or submission links.
Help available in your account
Signed-in marketplace users can use Help and Support to read FAQs, submit a Contact Support request, or report a profile. Profile reports can also begin from the reporting control on a marketplace suggestion. A saved submission records your request; it does not by itself mean that a person has reviewed or resolved it.
The account forms require sign-in. If you cannot access your account or do not have one, use the public contact details above once they have been completed. Do not create an account solely to report unauthorized use of your identity or intimate material.
What to include
Include a reply address, your Kamino username if relevant, the affected profile or channel, a brief description, and the approximate time and time zone. For technical issues, describe the steps and any displayed error. If a reference number is returned, keep it for follow-up.
For billing questions, include only the transaction reference and relevant dates if a paid transaction occurred. Never send a password, login or connection code, bot token, full payment-card details, or unrelated conversation history. Redact screenshots and do not attach identity documents or intimate media to an ordinary support request.
Requests involving content or privacy
Use Content Reporting and Removal for unauthorized likeness or voice use, underage content, nonconsensual intimate imagery, copyright complaints, and other content concerns. Identify the affected material without redistributing it.
Use the privacy contact for access, correction, deletion, or other applicable data-rights requests. We may need proportionate information to verify that you are the account holder or an authorized representative. Disconnecting a channel or resetting a conversation is not an account-deletion request and may not delete provider records.
Handling and follow-up
Requests are handled according to their subject, urgency, and applicable obligations. This document does not promise continuous staffing, live chat, telephone support, or a general response deadline. Legally required deadlines continue to apply regardless of stated support hours.
If more information is needed, provide only what is relevant through the specified channel. You may follow up using the original reference. Provider outages and issues with an independent messaging account may also require assistance from that provider. AI clone replies are not official customer-support decisions or approvals.
Emergencies and official communications
Kamino support and AI clones are not emergency services. For immediate danger, contact local emergency services. Report suspected child exploitation to the appropriate authorities; do not send suspected child sexual abuse material through support forms.
Do not send sensitive records to an address found in a clone conversation or an unsolicited message. Confirm the contact details on this page before sending a request. Formal notices may be directed to [LEGAL NOTICES EMAIL / BUSINESS MAILING ADDRESS], subject to any service requirements imposed by law.